Privacy Policy

1. Information we collect

We collect personal information that you provide directly to us, and information collected automatically when you use our website.

• Contact details such as your name, email address, and phone number.
• Property information such as your address and details about your home, when you request a quote or an installer.
• The content of any enquiries or correspondence you send us.
• Website usage information such as your IP address, browser type, pages visited, and similar data collected through cookies and analytics.

2. How we collect it

We collect information directly from you when you complete our contact, quote, or find-an-installer forms, or when you call or email us.

We also collect some information automatically through cookies and analytics tools when you browse our website.

3. How we use your information

We use your personal information to:

• Respond to your enquiries and provide the information you request.
• Prepare quotes and match you with a certified HomeVent installer.
• Provide, maintain, and improve our products and services.
• Send you marketing communications where you have consented, which you can opt out of at any time.
• Meet our legal obligations.

4. Disclosure of your information

We may share your personal information with certified HomeVent installers so they can respond to your request, with Smooth-Air, and with trusted service providers who help us operate our business (such as hosting and analytics providers).

We do not sell your personal information. We may disclose information where required or permitted by law.

5. Cookies and analytics

Our website uses cookies and similar technologies to help it function, to remember your preferences, and to understand how visitors use the site so we can improve it.

You can control or disable cookies through your browser settings, although some parts of the website may not work as intended if you do.

6. Storage and security

We take reasonable steps to keep your personal information secure and to protect it from loss, misuse, and unauthorised access, disclosure, or alteration.

Some of our service providers may store information outside New Zealand. Where this occurs, we take reasonable steps to ensure your information remains protected.

7. Your rights

Under the Privacy Act 2020, you have the right to ask for access to the personal information we hold about you, and to request that we correct it if it is inaccurate.

To make a request, please contact us using the details below. We may need to verify your identity before responding.

8. Retention

We keep your personal information only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by law.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last updated. We encourage you to review it periodically.

11. Contact and complaints

If you have any questions about this policy, or wish to access or correct your information, please contact our Privacy Officer at hello@homevent.co.nz.

If you are not satisfied with our response, you have the right to make a complaint to the Office of the Privacy Commissioner (privacy.org.nz).